Returns & Exchange Policy

At KOTI, we strive to ensure you’re completely satisfied with every purchase. If you’re not fully happy with your item, we offer a 7-day return and exchange policy. Please review our guidelines below to ensure a smooth process.

1. Eligibility for Returns & Exchanges

• Items must be returned in their original, unused, and unwashed condition, with all tags attached.
• Products with visible signs of wear, alterations, or damage due to improper handling may not be eligible.
• Only items purchased directly from KOTI’s website or authorized channels qualify.

2. Return & Exchange Process

• Step 1: Contact our support team within 7 days of receiving your item at Whatsapp (+92 301 0335444) OR Instagram (@kotiapparels)  with your order number and reason for return or exchange.
• Step 2: We will respond with instructions and Return Shipping Address if your request meets our policy.
• Step 3: Ship the item back to our designated address within 7 days of receiving.

3. Shipping & Handling for Returns

• Customers are responsible for return shipping costs unless the item received was incorrect Size/Color.
• For international returns, KOTI is not responsible for any customs duties or taxes associated with the return shipment.

4. Processing Time

• Once received, returns are processed within 5–7 business days.
• For exchanges, a new item will be dispatched within 3–5 business days after the original item’s return is verified.

5. Refunds & Store Credit

• Refunds will be issued to the original payment method if eligible. 
• Shipping fees (if applicable) are non-refundable.

6. Non-Returnable Items

• Final sale or clearance items
  

7. Contact Us

If you have any questions about our return policy, please reach out to our customer support team at Whatsapp (+92 301 0335444) OR Instagram (@kotiapparels) or via our website chat.

Thank you for choosing KOTI – we’re here to ensure you have an exceptional shopping experience!

Local Pakistan Shipping Policy

Delivery Timeframe

Standard delivery within Pakistan takes 1–3 business days after order processing.
Orders are processed within 4–5 business days, excluding weekends and holidays.

Shipping Charges

We offer free standard shipping on all orders within Pakistan.
Expedited shipping options may be available at an additional cost.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email or SMS to monitor your package’s progress.

Cash on Delivery (COD)

COD is available across Pakistan.

Failed Deliveries

In cases where delivery fails due to incorrect address details or inability to contact the recipient, our team will reach out to reschedule the delivery. However, additional charges may apply for redelivery.


International Shipping Policy
Delivery Timeframe

International delivery times vary depending on the destination country, generally taking 7–12 business days after order processing.
Processing time is typically 3-4 business days, not including weekends or holidays.
Shipping Charges

International shipping charges are calculated based on the destination and weight of the package and will be displayed at checkout.

Please note: Import duties, taxes, or additional fees may be required upon arrival in the destination country and are the customer’s responsibility.

Order Tracking

All international orders come with tracking information, provided via email once the order has been shipped.

Customs & Duties

KOTI is not responsible for any customs duties, taxes, or additional charges that may apply in the destination country.

We recommend checking with your country’s customs office to determine any potential fees before placing an order.

Delivery Delays

Some international shipments may experience delays due to customs clearance or other factors beyond our control. We appreciate your patience and are here to assist with any issues.

Customer Support

For any shipping inquiries within Pakistan, please contact us at Whatsapp +92 301 0335444 or via Website Chat.