FAQ

Frequently Asked Questions (FAQ)

1. What kind of products do you sell?

We specialize in premium jackets and apparel, including authentic Ferrari and McLaren racing jackets, multicolour patchwork designs, embroidered shirts, and Pakistan Air Force bomber jackets.

2. Are your Ferrari and F1 jackets authentic?

Yes. Our Ferrari jackets feature hand-embroidered Ferrari and F1 logos, crafted to meet international standards. We’re proud to be Pakistan's first Formula 1 jacket brand with worldwide customers.

3. How can I place an order?

  • Browse our catalog and select your item.

  • Choose your size and variants (e.g. Small/Medium for patchwork jackets) .

  • Add to cart and complete checkout.

  • Provide shipping information; international and domestic shipping are available.

4. What payment methods are available?

We support:

  • Within Pakistan: Credit/Debit cards, Cash on Delivery (COD) across Pakistan.

  • International: All major credit cards and secure digital payments (e.g., PayPal, Google Pay, Apple Pay, Shop Pay) .

5. Do you ship internationally?

Absolutely! We ship worldwide. International deliveries typically take 7–12 business days after a 1–2 business day processing window.

6. Are shipping costs included?

  • Domestic: Free standard shipping within Pakistan; expedited options available at checkout.

  • International: Calculated at checkout based on destination and package weight.

7. Can I track my order?

Yes. Once shipped, we send your tracking number via email or SMS, so you can follow your parcel’s journey.

8. What is your return & exchange policy?

  • We offer a 7-day return or exchange window from the date of delivery.

  • Products must be unused, unwashed, in original condition with all tags attached.

  • To initiate, message us via WhatsApp (+92 301 0335444) or Instagram (@kotiapparels) with your order number and reason.

  • Domestic return shipping is paid by the customer unless we sent the wrong size/color. International returns require customers to handle shipping and any customs duties.

  • Once returned, refunds are processed in 5–7 business days, and exchanges shipped within 3–5 business days.

9. Do I have to pay customs or duties for international orders?

Yes. Import duties, taxes, and fees—if any—are the buyer’s responsibility. We encourage checking your country’s customs regulations before ordering .

10. What are the processing and delivery times?

  • Order processing: 1–2 business days.

  • Domestic delivery: Usually within 4–5 days.

  • International delivery: Estimated at 7–12 business days (excluding processing).

11. How do I choose my size?

Each product page lists available sizes (e.g. Small, Medium, Large, XL) and a size guide for each jacket or shirt. If unsure, feel free to ask via WhatsApp.

12. How should I care for my jacket?

  • Machine wash cold

  • Hang to dry

  • Avoid brushing to preserve embroidery and fabric.

13. Is your website secure and legitimate?

Our site uses HTTPS encryption, is hosted on Shopify, and is regularly scanned for malware. Domain has been active since summer 2024. While independent security scans rate us safe, we always recommend customers purchase mindfully.

14. Can I contact customer support?

Absolutely – we’re here to help:

  • WhatsApp: +92 301 0335444

  • Instagram DM: @kotiapparel

  • Live chat: via “Chat” on the site.

15. Do you sell on any other platforms?

Currently, orders are taken only through our website and official Instagram account. Purchases via unauthorized sites cannot be guaranteed.

16. Why choose Koti Apparels?

  • Recognized as Best Ferrari Jacket Seller in Pakistan 2025, per your blog announcement.

  • Hand-crafted quality with unique designs.

  • Exceptional customer support and global shipping.

Need More Help?

If you didn’t find what you’re looking for, just reach out to us via WhatsApp or Instagram — we're always happy to assist!